21.4.10

1.02: Roles

I step into the consult room for a routine vaccination, smile and pat the dog, make small talk with the owners, send them on their way, and expect not to see them again for another year.
I step into the room with a dying cat, the adrenaline rushing through me, urgent and straight to the point (and very quickly I step right out again and run very fast with the animal to the treatment room.)
I step into the room with the rabbit I’ve been treating for months for the same problem, the owner I know very well now, and just wish I had a quick and simple answer for the nice people who have spent hundreds on their beloved little rabbit.
I step into the room to tell the owner his dog has cancer.
I step into the room to announce that the budgie survived overnight and is going really well now.
I step into the room with the owner sobbing uncontrollably as I gently end his cat’s life.
I step into the room with a new puppy, with a huge smile and radiating positive energy that echoes off the walls.
I step into the room with the demanding owners who've left their cat with an open fracture for five days and try to explain politely why I can't treat it for free.

A consult room contains a million worlds. Every time I walk into that room I have to completely drop whatever ordeal I’ve just been through and be who I need to be. In a single hour I take four consults. In just one hour (and I work a minimum nine hours a day) I am four different people with little or no time to recover or get over what I’ve just done. It’s at the end of the day, at night, when I’m exhausted, that I take it all in. Then, I'm just me.

2 comments:

  1. "I step into the room with the demanding owners who've left their cat with an open fracture for five days and try to explain politely why I can't treat it for free."

    I wonder if they know that they can be charged for animal cruelty/neglect? Did they end up paying?

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  2. Julie, I ended up euthing that cat.
    It's often not wise to bring up animal cruelty fines, because it makes them more agitated/aggressive and less likely to pay for treatment.

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